Privacy Policy

1. Introduction

This Privacy Policy governs the manner in which hoki66 collects, uses, maintains, and discloses information collected from users (each, a "User") of the hoki66 platform accessible at https://hoki66.cam (the "Platform"). This Privacy Policy applies to the Platform and all products and services offered by hoki66.

By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must not use the Platform.

hoki66 reserves the right to update, change, or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting to the Platform. Your continued use of the Platform following any changes indicates your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

2. Information We Collect

hoki66 collects various types of information to provide and improve our services, ensure platform security, comply with legal obligations, and deliver a personalized user experience. The categories of information we collect include:

2.1 Personal Identification Information

When you register an account with hoki66, we collect the following personal identification information:

• Full Name: Your legal name as it appears on your government-issued identification document
• Date of Birth: To verify that you are at least 21 years of age, as required by our Terms & Conditions
• Email Address: Used for account verification, communication, and account recovery
• Mobile Phone Number: Used for two-factor authentication, account security, and communication
• Residential Address: Required for identity verification and compliance with Know Your Customer (KYC) regulations
• Identification Documents: Copies of government-issued ID such as Indonesian KTP (Kartu Tanda Penduduk), passport, or driver's license for age and identity verification
• Payment Information: Bank account details, e-wallet account information, or cryptocurrency wallet addresses used for deposits and withdrawals

2.2 Financial Transaction Information

hoki66 collects and maintains records of all financial transactions conducted through the Platform, including:

• Deposit amounts, dates, times, and payment methods (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI, OVO, DANA, GoPay, ShopeePay, LinkAja, USDT)
• Withdrawal requests, amounts, processing times, and destination accounts
• Betting history, including bet amounts, odds, timestamps, and outcomes
• Bonus claims, wagering progress, and promotional activity
• Account balance changes and internal transfers

2.3 Technical and Usage Information

When you access the Platform, our servers automatically collect certain technical information, including:

• IP Address: Your device's Internet Protocol address for security monitoring, fraud prevention, and geographic access controls
• Device Information: Device type, operating system, browser type and version, screen resolution, and language settings
• Cookies and Tracking Technologies: Session identifiers, authentication tokens, and preference settings stored in cookies and local storage
• Usage Data: Pages visited, time spent on pages, click patterns, navigation paths, search queries, game preferences, and interaction with platform features
• Geolocation Data: Approximate location derived from IP address to ensure compliance with regional gambling restrictions

2.4 Communication Records

hoki66 maintains records of all communications between you and our customer support team, including:

• Live chat transcripts
• Email correspondence
• Support ticket submissions and resolutions
• Feedback, complaints, and inquiries

3. How We Use Your Information

hoki66 uses the collected information for the following purposes:

3.1 Account Management and Service Provision

• Create, maintain, and manage your user account
• Process deposits and withdrawals via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI, OVO, DANA, GoPay, ShopeePay, LinkAja, and USDT cryptocurrency
• Enable you to place bets on sports events (bandar bola, mix parlay betting on BRI Liga 1, EPL, La Liga, Champions League), play casino games (live Baccarat, Roulette, Blackjack), spin slot machines (slot gacor), and participate in togel (lottery) draws
• Track your betting activity, account balance, and bonus status
• Provide customer support and respond to your inquiries

3.2 Identity Verification and Compliance

• Verify your age to ensure you are at least 21 years old
• Conduct Know Your Customer (KYC) checks to confirm your identity and prevent fraud
• Comply with Anti-Money Laundering (AML) regulations and international gaming license requirements
• Detect and prevent duplicate accounts, bonus abuse, and terms violations
• Maintain transaction records as required by law

3.3 Platform Security and Fraud Prevention

• Monitor account activity for suspicious or fraudulent behavior
• Protect against unauthorized access, hacking attempts, and cyberattacks
• Investigate and resolve disputes, chargebacks, and payment fraud
• Enforce our Terms & Conditions and platform rules
• Block access from restricted jurisdictions or self-excluded users

3.4 Personalization and User Experience

• Customize the platform interface based on your preferences and device
• Display relevant promotions, bonuses, and game recommendations
• Remember your language settings, currency preferences (IDR/USDT), and bet slip history
• Provide personalized notifications about favorite teams (Persija Jakarta, Persib Bandung, Bali United, Timnas Indonesia) and upcoming events

3.5 Marketing and Communications

• Send promotional emails about new games, bonuses, cashback offers, and special events (subject to your consent)
• Notify you about important account updates, policy changes, and security alerts
• Conduct surveys to improve our services
• Provide VIP and loyalty program benefits to eligible players

3.6 Analytics and Platform Improvement

• Analyze user behavior and betting patterns to improve platform performance
• Identify popular games, preferred payment methods, and peak usage times
• Optimize mobile responsiveness for Indonesian users on 3G/4G/5G networks
• Develop new features and services based on user feedback

4. How We Share Your Information

hoki66 does not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers under the following circumstances:

4.1 Payment Processors

We share necessary payment information with Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI), e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja), and cryptocurrency payment gateways to process your deposits and withdrawals. These processors are contractually obligated to handle your data securely and only for transaction processing purposes.

4.2 Game Providers and Platform Partners

When you play games on hoki66, certain anonymized or pseudonymized data (such as session ID, bet amounts, and game outcomes) may be shared with third-party game providers (Pragmatic Play, Evolution Gaming, Microgaming, PG Soft, Habanero) to enable gameplay and track Return to Player (RTP) metrics. These providers do not receive your personally identifiable information.

4.3 Identity Verification and KYC Service Providers

hoki66 uses specialized third-party services to verify your identity, check government-issued identification documents, and screen for fraudulent activity. These providers process your KYC documents securely and are bound by strict confidentiality agreements.

4.4 Legal and Regulatory Authorities

We may disclose your personal information if required by law, court order, subpoena, or regulatory request. This includes:

• Compliance with Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) regulations
• Responding to lawful requests from law enforcement or government agencies
• Investigating suspected illegal activity, fraud, or violations of our Terms & Conditions
• Protecting the rights, property, and safety of hoki66, our users, and the public

4.5 Business Transfers

In the event that hoki66 undergoes a merger, acquisition, sale of assets, or reorganization, your personal information may be transferred to the acquiring entity. You will be notified via email or prominent notice on the Platform if such a transfer occurs, and the new entity will be bound by the terms of this Privacy Policy.

5. Data Security

hoki66 employs industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• 256-Bit SSL Encryption: All data transmitted between your device and our servers is encrypted using bank-grade Secure Socket Layer (SSL) technology, ensuring that sensitive information such as passwords, payment details, and personal data cannot be intercepted by third parties
• Secure Data Storage: Personal information and financial records are stored on secure servers in data centers with physical security controls, restricted access, and 24/7 monitoring
• Two-Factor Authentication (2FA): Optional 2FA is available to add an extra layer of security to your account login, requiring both your password and a time-based verification code sent to your registered mobile phone
• Regular Security Audits: Our platform undergoes periodic security assessments and penetration testing by independent cybersecurity firms to identify and address vulnerabilities
• Employee Access Controls: Only authorized hoki66 personnel with a legitimate business need have access to your personal information, and all employees are bound by strict confidentiality obligations
• Fraud Detection Systems: Automated monitoring tools detect suspicious login attempts, unusual betting patterns, and potential account compromises in real time

While hoki66 implements comprehensive security measures, no method of electronic storage or internet transmission is 100% secure. You are responsible for safeguarding your account credentials and should never share your password with anyone. If you suspect unauthorized access to your account, contact our support team immediately at [email protected] or via live chat.

6. Data Retention

hoki66 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal and transactional data is retained for the duration of your active account and for a period of up to 7 years after account closure, as required by international gaming regulations and Anti-Money Laundering (AML) laws
• Closed or Inactive Accounts: If you voluntarily close your account or it becomes inactive for more than 2 years, we may anonymize or delete certain data, but we retain transaction records, KYC documents, and communication logs for legal compliance purposes
• Marketing Communications: If you unsubscribe from promotional emails, we retain your email address on a suppression list to honor your opt-out request but will not use it for marketing purposes

Upon expiration of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with data protection best practices.

7. Your Rights and Choices

As a user of hoki66, you have certain rights regarding your personal information. Depending on your jurisdiction, these rights may include:

7.1 Right to Access

You have the right to request a copy of the personal information hoki66 holds about you. To submit an access request, contact our support team at [email protected] with the subject line "Data Access Request." We will respond within 30 days and provide your data in a commonly used electronic format.

7.2 Right to Correction

If any of your personal information is inaccurate or outdated, you may update it directly through your account settings or by contacting our support team. Accurate information is essential for KYC compliance and withdrawal processing, so we encourage you to keep your details current.

7.3 Right to Deletion

You may request deletion of your personal information by closing your account and submitting a deletion request to [email protected]. Please note that we may be legally required to retain certain transaction records, KYC documents, and communication logs for up to 7 years after account closure to comply with Anti-Money Laundering (AML) regulations and gaming license requirements.

7.4 Right to Opt-Out of Marketing

You may opt out of receiving promotional emails and marketing communications at any time by clicking the "Unsubscribe" link at the bottom of any marketing email or by adjusting your communication preferences in your account settings. Please note that even if you opt out of marketing, you will still receive essential account-related notifications such as withdrawal confirmations, security alerts, and policy updates.

7.5 Right to Data Portability

You have the right to request that your personal data be provided in a structured, commonly used, and machine-readable format for transfer to another service provider. Contact [email protected] to initiate a data portability request.

8. Cookies and Tracking Technologies

hoki66 uses cookies, web beacons, and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and improve platform functionality.

Types of cookies we use:

• Essential Cookies: Required for basic platform functionality such as login authentication, session management, and security. These cookies cannot be disabled without affecting your ability to use the Platform
• Preference Cookies: Remember your language, currency (IDR/USDT), and display settings to provide a personalized experience
• Analytics Cookies: Collect anonymized data about how users interact with the Platform, helping us improve performance and user experience
• Marketing Cookies: Track your activity to display relevant promotions and measure the effectiveness of marketing campaigns (only with your consent)

You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of the Platform. For more information about cookies and how to control them, visit www.allaboutcookies.org.

9. Third-Party Links

The hoki66 Platform may contain links to third-party websites or services that are not operated by hoki66. This Privacy Policy does not apply to third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

hoki66 is strictly intended for users aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21. If we discover that a user is under 21, we will immediately close the account, void all bets, and delete all associated personal information. If you believe a minor has created an account on hoki66, please contact us immediately at [email protected].

11. International Data Transfers

hoki66 operates internationally and may transfer your personal information to servers located outside Indonesia. When we transfer data across borders, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws. By using the Platform, you consent to the transfer of your information to countries that may have different data protection standards than Indonesia.

12. Changes to This Privacy Policy

hoki66 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we will notify you by posting a prominent notice on the Platform or sending an email to your registered address. The "Last Updated" date at the top of this policy indicates when the most recent revisions were made. Your continued use of the Platform after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how hoki66 handles your personal information, please contact our Data Protection Team:

• Email: [email protected] (Subject: Privacy Inquiry)
• Live Chat: Available 24/7 on the Platform
• Response Time: We aim to respond to all privacy inquiries within 72 hours

Our Indonesian-speaking support agents are available around the clock, including during Idul Fitri, Lebaran, Ramadhan, and all Indonesian national holidays, to assist with any privacy-related questions or concerns.